Experience

About

We are confronting the problem of pornography with a distinctly relational form of accountability that connects people who want to quit porn with others who can help them achieve lasting victory.

This has been a very gratifying chapter in my career, helping me to see the potential of design to drive life-changing results. Just as I had hoped when I joined CE, we're using technology to "redeem" itself, in a way. The stakes are enormously high, making it both a privilege and a heavy weight to carry.

Skills

Tools

Miro

Modeling & workshops

Notion

Notes & task management

Figma

Wireframing & prototyping

Condens

Qualitative data analysis

Confluence

Documentation

Jira

Project management

Roles

• Senior Product Designer (Information Architect)

  Mar 2024 - Present ()

  • Create and maintain structural models and standards of our service, so that we can all make more informed decisions
  • Reduce the risk of making the “wrong” decision by surfacing new options, hidden implications, risks, and tradeoffs
  • Proactively identify patterns — in user feedback, project proposals, etc. — anticipating future structural work, and responding with future-focused design
  • Operationalize structural design through transparency into my work and process, inclusion of the team whenever possible, and advising teammates in their projects
  • Increase organizational literacy and fluency in structural design through training sessions, consults, and cross-functional diplomacy

• UX Supervisor

  Oct 2022 - Mar 2024 (1 yr 6 mos)

  • Handled the typical logistics and admin work, e.g. time off requests
  • Took care of my people through weekly 1-1s, holding team tactical meetings, helping them build career growth plans, and conducting annual reviews
  • Helped my team see the bigger picture and make a meaningful contribution, as well as protecting their capacity so they could focus and do their best work
  • Improved on our core accountability service
  • Helped stakeholders see the service as a whole
  • Maintained a set of consistent standards and tools to unify our two sub-teams within UX

• Senior Product Designer

  Nov 2018 - Oct 2022 (4 yrs)

  • Handled the functional requirements and design for our filtering service when we redesigned our account management portal.
  • Helped transition from our legacy payment processor to Stripe, mainly by designing internal customer support tools.
  • Designed customer-facing experience when we began to collect sales tax on subscriptions; this wasn't on any customer's wishlist, however, it allowed us to provide them with clarity about the exact breakdown of their payments — including upcoming payments — and helped us avoid having to absorb the cost ourselves.
  • Did a complete audit of our (overly-complex) account structure, which helped establish my reputation as a sort of expert on “account structure” — something which has been helpful ever since.
  • Helped design the interactions behind a new B2B program which led to expansion into colleges and organizations.

About

What began as a scrappy startup of 2 dozen people when I joined (as their first design hire) grew into an innovative new division staffed by over 200 people when I left 7 years later.

We started off with software that helped professional contractors get custom roof truss specifications and purchase them through a Home Depot vendor.

After we were acquired by Home Depot in 2014, we set our sights on attracting more business from professional contractors by providing a comprehensive, searchable catalog of special-order products for in-store sales associates to reference. It was the first time they could look up pricing without referring to printed price sheets or picking up the phone.

That became a powerful estimation and quoting platform that did, indeed, help Home Depot gain marketshare in the pro contractor market. It was rolled out to over 2,000 Home Depot stores in the U.S. and in 2017 processed $5.7b in quotes and $1.4m in sales.

Skills

Tools

Evernote

Note-taking

Balsamiq

Wireframing

Sketch

UI design & prototyping

Fieldbook

Qualitative data analysis

Confluence

Documentation

Jira

Project & task management

Roles

• Senior UX Designer

  Feb 2014 - Oct 2018 (4 yrs 9 mos)

  • Played a central role in designing 3 versions of our e-commerce platform, which is used by associates in over 2,000 Home Depot stores, and in 2017, processed $5.7b in quotes and $1.4m in sales.
  • Closely involved in user research projects for over 4 years, facilitating over 2 dozen studies involving 55 interviews and usability testing sessions.
  • As a member of the Architecture Working Group, I led our first attempt to create a custom component library.
  • Built a custom database to store our qualitative research data, which greatly increased our efficiency in finding specific data points from past research, and reduced bottlenecks in our synthesis process.
  • Helped to harmonize our emerging UX process with Agile development in close collaboration with Product and Engineering.
  • Designed a number of internal data management tools, including a system that allowed us to align special order SKU management with Home Depot's merchandising structure.

• E-Content Designer

  Feb 2013 - Feb 2014 (1 yr 1 mo)

  Designed information architecture and UI for exploring our brand new searchable special order product catalog, which created unprecedented opportunities for business expansion.

• UX Designer / Business Analyst

  Nov 2011 - Feb 2013 (1 yr 4 mos)

  • Designed second-generation workflow and UI for our roof truss configurator, which helped make that product line profitable again.
  • Designed the proof of concept that helped convince Home Depot to acquire our company.