I led collaborative modeling and prototyping to help a team turn a vague product opportunity into a shared vision and a conceptual foundation that still informs decisions two years later.
Company: Covenant EyesImproving experiences by designing the system beneath the surface
Ben is both intelligent and people-oriented. As a UX designer, he is able to think in terms of systems that work together and carve out efficient paths for users to move through those systems... Ben is a genuinely pleasant person to work with and his approach invites you to level up your skills as you work with him.Jon Daiello, UX Manager (2021)
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Our account structure hadn't been reexamined in over a decade, and the symptoms were everywhere. I traced them to their root, modeled the contradictions, and helped the organization align around a sequenced direction.
Company: Covenant Eyes
I led a structural analysis that mapped the system's hidden logic, exposed where role distinctions created complexity without serving users, and turned role simplification into a concrete roadmap priority.
Company: Covenant EyesIn my time at Home Depot, I've come to appreciate Ben as a colleague, friend, and one of the sharpest minds I've had the pleasure of working with in user experience. His ability to quickly visualize relationships at the whiteboard is unreal, as is his sense for designing concise workflows. In my opinion, however, his biggest personal asset and to us as a team, is his disposition. He innately advocates for the needs of others at every turn (aka users). It's a pleasure to work with him.Tyler Havener, UX Designer (2015)